Customer centres - Východoslovenská energetika a.s.

Customer Contact Centres

We will handle the following matters for you:

• conclusion of a new Contract on Electricity Supply;
• termination of the contractual relationship;
• change of contractual data;
• modification of the amount and number of advance payments;
• inspection of a complaint;
• requirements on statements regarding the connection of a new take-off;
• conclusion of an agreement on the payment of debt in form of instalments;
• change of the customer;
• requirement upon the increase/decrease of the maximum reserved connection capacity;
• relocation of the meter to a publicly accessible place;
• re-connection of the point of delivery after disconnection;
• re-assembly of the meter after disassembly;
• change of the tariff;
• formal and official change of name;
• change of the way of payment;
• change of the corresponding address;
• change of the validity of the contract from definite to indefinite time period;
• official testing of the specified meter;
• borrowing of a digital meter of electricity consumption.

We will offer you information and advice you on the following issues:

• by the selection of the appropriate tariff;
• by filling in the necessary forms;
• how to use electricity efficiently;
• by the termination of the take-off;
• by the determination of the breakdown of advance payments;
• in the area of accounts, dunning letters, and billing of electricity;
• in the area of time zones of high and low tariff;
• on the necessary documents for the handling of the requirement for new take-off, change of the maximum reserved connection capacity;
• on our other services.